10/10 - Xuất sắc
Karen
Đi cùng gia đình
10/08/2025
Thích: Nhân viên & dịch vụ
excellent bus links to Mainz Hbf, Mainz Kastell and Mainz Romer stations, easy walk across the bridge to Mainz Kastell too so easy to get the S-bahn to Frankfurt, Frankfurt Airport and regional trains to Darmstadt and the Rheingau- a group day ticket which is for a max 5 adults was the best value for money and less than a single ticket in UK usually..
Easy walk to the shops and Dom platz too as well along the Rhein to all the various Tor Strasse.
Staff attentive and overall very good. We stayed 15 nights. There were 2 days our rooms were not cleaned, and a few days that only the sink being wiped, towels folded and bed made and cursery vacuum was done but I think thats more a reflection on only 2 young men having to do a full floor by 2pm and most people not being there for a full holiday but rapid turnaround of flught crews. I ended up wiping down the dusty bedside tables myself (left clear to make it easier for them) a couple of times.
Some of the other guests were airline staff who were obnoxious in their entitled attitude towards the hotel, overtaking reception when they arrive, and when using the lift, such as crowding the door and not standing back to let people out, squashing you physically with their luggage or overly large bodies (Delta especially) but that isn't the fault of the hotel.
Karen
Lưu trú 15 đêm vào Tháng 7, 2025
