"These people are not interested in their guests and do not deserve anyone's custom. Apart from the barman, the owners completely ignored us on arrival while huddled around a table with their backs to us. We had travelled over 200 miles to get there, having booked many weeks ago and paid for They left us standing there for over 40 minutes with no explanation as to why we were still waiting for the key to our room. Eventually, someone who was almost impossible to understand came to us saying the booking agent was on the phone. Only then did the say they weren't pet friendly - we had booked this using the pet friendly filter on Expedia. They were totally disinterested in the fact that we had no where to stay, were tired and very hungry after a 6 hour journey. We ended up paying almost £90 for another room, no breakfast included, so then spent another £21 on that. They were happy to take my money for drinks while knowing they weren't going to honour the booking. I will be seeking a full refund plus the additional costs incurred. I will also be reporting them to Trading Standards and the Tourist agencies. "
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