Khách sạn Mataquescuintla

"I will start off with the positive aspects here. The staff is very kind. They do work hard and try their best, so this review has nothing to do with their efforts. They also have a decently cute garden on site and parking was easy considering the hotel was in the city. The main negatives were the bed was as hard as a rock, the pillow was paper thin so I woke up with bad body pain. Without AC the room was stale & hard to breathe so I kept in on, but when it was on there were super loud clicking...

"As always, my stay was excellent. The toilet was having some issues but the staff was very responsive when I reported it."

"Close to airport…very secure!"

"Gran opción de hospedaje; buena zona, con muchas opciones de restaurantes y compras alrededor. Movilidad fácil en taxi o Uber. El hotel muy lindo, tranquilo y las habitaciones agradables. El personal es muy atento. El desayuno rico. La terraza es sencilla, pero una joya; muy agradable para pasar la tarde."

"ok"

"En este hotel siempre nos va lindo! En esta ocasión ocurrió que el teléfono de la habitación no funcionaba y necesitaban hacer un cargo a la tarjeta que por un error a la hora del check in, no se hizo completo. Me di cuenta de esta transacción por una alerta de mi banco. Sin problema que hicieran el cargo, pero por temas de seguridad, se agradece una llamada o en su defecto un mensaje a mi correo o WhatsApp. Todos estos datos son proporcionados cuando uno hace la reservación, no veo por qué no...

"I love this place."

"It was very family friendly"

"The staff were easily available, and wonderful"

"The staff at Casa Aurora were very friendly and welcoming, and I appreciated their kindness during our stay. The hotel was comfortable, and they provided fans for guests who needed them. However, there was one significant drawback. There was no alarm clock in the room, so because we had an early flight, we requested a wake-up call. Unfortunately, the knock on our door was not loud enough to wake us, and we ended up missing our flight. While I understand that mistakes can happen, it was a very...

"Die Unterkunft ist top sauber, wenn auch veraltet in der Einrichtung. WLAN gut und auch das Bad ohne Mängel (Warmwasser zuverlässig). Tolles Frühstück! Einziger Minuspunkt: fehlende Klimaanlage im Zimmer, es war brutal heiß und leider kein Fenster im Zimmer (nur im Bad, aber zu schmal zum Durchlüften)"

"Asked for an early checkin a week before but did not get it, had to wait almost 2 hours after normal checkin to get a room. Got the wrong room, and later reassigned the correct one. Staff was helpful. Great breakfast options. Parking is difficult."

"Room & property was clean the staff was amazing. I highly recommend for solo trip, I felt very safe! The breakfast was really good & the hotel is near everything so you can walk which I recommend anyway because of the traffic."

"Property was great!"

"Se puede mejorar las condiciones de los baños"

"These are brand new lofts/apartments so there is lots of "new construction" smell in all areas. The A/C units are still not working, only fans, which made it uncomfortable during the hot days. Pricing should be better during this construction time, plus they don't mention it on the descpription."

"Everything was wonderful ❤️ hope to be back soon !"