Search Hotels Near Maximiliansgrotte, Neuhaus an der Pegnitz

"Staff was amazing and very well positioned property. The only constructive criticism is if you are claiming to be environmentally conscious property with your initiative, i.e: low pressure showers and offering not to change towels and clean the room daily, don’t charge the same fee for guests that support these initiatives versus the guests that do not. Please have some skin in the game before touting green initiatives for your guests."

"Staffs were wonderful."

"Beautiful all around!"

"I don’t usually rate the hotels I’ve stayed in because I’ve generally always been satisfied. Most the front desk staff were not very friendly and helpful and at times I would have to wait for them to get off of their handy/mobile to help me. When we checked in and went to our room, there was vomit stains on the side of the base of one of the beds. I went down and asked them if they could clean it and they say “right away”. We stayed four nights and it was still not cleaned. When the cleaning person came to eventually clean it (on the very last day), she was however very friendly and very nice and apologetic. I don’t think she received a message to clean it from the front desk. The staff quite often stands at the front of the building smoking and to enter the building, you always have to walk through their cloud of smoke. Price was good so I suppose I received what I paid for. "

"Large parking with walking distance to local restaurants. "

"Don’t stay here. "

"Nice pool, modern clean rooms, great location "

"The staff was very helpful but the hotel was way understaffed. On Saturday night, could not get anyone to serve drinks or provide ice. At other times, the front desk was overloaded during check out time. Parking is overpriced. Room needs a box of Kleenex, and possibly a refrigerator. Pillows are all pretty hard. Location is excellent for shopping and access to airport, freeways and even downtown through the street car service."

"Staff very rude or not helpful. Gave attitude of we were bothering them. We were told at check in we could charge breakfast to room. Lady at breakfast said no we couldn’t. Went to pay they said yes to charging to room. Lady at breakfast again said no. Finally they let us eat but we had to pay. Next day we just paid up front. Terrible attitudes. No phones in room to call front desk. If you needed towels or toilet paper you had to go to front desk to get it. Felt crappy having to take roll of paper from front desk clerk as they were checking in people "