"I had a highly disappointing stay at this property. Despite checking in after the official 4:00 PM check-in time, our room was absolutely not ready for occupancy.When we went to bed the first night, we discovered that the bedding on both beds was covered in multiple holes. I called the front desk to resolve this, and they sent a security guard to change the linens. Shockingly, the replacement bedding he brought also had a hole in it. When I called the front desk to request compensation for this unacceptable inconvenience, they completely dismissed me, stating that the issue was resolved because the bedding was changed and "all is perfect." It was far from perfect.The issues did not stop there:False Advertising: The room listing explicitly stated a video game console would be included. When I couldn't find it and asked the front desk, they flatly told me that "no such thing" exists at this hotel.Poor Maintenance: The exterior walls right next to the pool area are neglected and visibly falling apart in multiple places.The lack of basic quality control, poor property maintenance, and dismissive customer service ruined our stay. I would not recommend this hotel and will not be returning. I did Not expect this when Booking embassy suites by hilton."
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