6/10 - Được
Gd
25/10/2025
Thích: Nhân viên & dịch vụ
On arrival, as reception closed, there was no guidance as to where to find the room key. Luckily, akitchen staff member was there to help. Bedroom suite needs attention. Old fashioned furniture and historic decor does not guarantee 5 star status. Hotel standard actually shy of 4 star status. Vineyard irrelevant to quality of stay. Curtains jammed and not fixed despite 2 requests. Noise of fridge motor amplified by the stylish wooden cupboard in which it was placed. It woke us up every time the motor cut in at night. Numerous lage spiders and webs in hallway, bathroom and bedroom on arrival. I removed them and glad to see that the big ones were non poisonous huntsman spiders. TV screen too small and was fitted in the same cupboard as the fridge. Cockroach or similar beetle kept re-entering room through french windows. Wifi hopeless forcing me to exit the building to deal with important emails - luckily it didn't rain. The only positive aspect that stopped me giving an overall lower score was the warmth and friendliness of the reception and dinning room staff. Melinda and Tash were especially attentive in the dining room and the kitchen staff are to be praised for the taste and quality of the meals. It is a pity the rest of the stay did not match up to the dining room experience.
Gd
Lưu trú 3 đêm vào Tháng 10, 2025
