2/10 - Tồi
Omar
01/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked my stay at the Cadillac Hotel months in advance and paid a premium rate for an Ocean View room because it was a birthday surprise for my wife. The view was the most important part of the experience.
Unfortunately, due to a delayed flight, we arrived around 9 PM and were given a low-floor room where the ocean was almost completely blocked by palm trees. This was not the ocean view I paid for or promised. When I brought it up to the front desk, I was told all higher floors were already occupied.
A guest should not lose the room category they reserved and paid extra for simply because their flight was delayed—something completely outside their control. It was especially disappointing because I wanted to give my wife a beautiful, special birthday stay with a spectacular view, and instead the experience fell short.
The hotel itself is nice, but this situation really affected our trip. I hope management improves how they handle room assignments, especially for guests who book early and pay for specific room categories.
Omar
Lưu trú 4 đêm vào Tháng 11, 2025
