2/10 - Tồi
Naima
Đi theo nhóm, Đi cùng bạn đồng hành
03/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I stayed at this hotel for two nights and unfortunately had a really disappointing experience. The bathroom alone was in terrible condition — the toilet paper dispenser was broken, the sink was missing a drainage catcher, and the shower was extremely small and uncomfortable to use. It didn’t feel clean or properly maintained at all.
The biggest issue, though, was finding roaches in the room. That’s completely unacceptable. What made it worse was the staff’s response — there was no real apology or sense of urgency about the situation. Instead of handling it professionally, they seemed dismissive.
To make matters even more frustrating, after an employee told us we would be moved to another room, management argued with me when I asked for a refund for the night. The lack of communication and accountability was disappointing.
Overall, this stay did not meet even basic expectations for cleanliness or customer service. I would not recommend this hotel.
Naima
Lưu trú 2 đêm vào Tháng 5, 2026
