Search Hotels in Mile Square, Indianapolis

"The staff was super friendly and went out of their way to help me with luggage and the boxes I had with me. "

"Good place"

"The bathroom in our room and down by the breakfast/pool area was gross. The breakfast was not the best. The valet was way backed up when we got there with only one employee, but he was so kind and worked very hard to quickly get us parked. I definitely would stay again because it is so close to things downtown. It was not that bad, it was okay. "

"Only thing I didnt like is you have to pay an extra 50$ on top of the room rate just to park in their garage. "

"Happy with the check in process and the size of the room. We did not have breakfast or use the parking facilities."

"Friendly and helpful staff! Great location!"

"Nice hotel in the heart of downtown Indianapolis. Walking distance to food places and bars."

"This was our 6th time staying at Hyatt House. The hotel is in a great downtown location & being directly across from Gainbridge Fieldhouse so perfect for Pacers games, concerts etc. The rooms are always spotless & the beds are comfy. The breakfast bar is AMAZING! Tons of great options & always hot & fresh! This last visit was disappointing with a couple of staff members at check in. We found them short, dismissive & a little bit argumentative when it came to the parking garage parking. In the past, we were visiting for my Husband’s cancer surgery and treatments and we booked through an organization called Procare through IU Healthcare. They are extremely helpful and when you book with them, you get free parking in the garage. Otherwise it’s $52 per night (yes $52!)to park in the garage attached to the Hyatt house. You’re supposed to as we were told several times, scan your room card to get out but it didn’t work. In fact I got charged double for my parking which has recently been refunded. I voiced my concern and I was told that they were very busy. I understand that they are busy, but I am a paying customer AND a repeat customer and I just wanted my concerns heard. These two particular staff members will not discourage us from staying here again, but I think they need a little bit of a lesson in Customer Service and pleasantries! Thank you!"

"Very nice staff. Excellent location. Room was perfect."