Search Hotels Near Moeserer Lake, Telfs

"We had a lovely stay. The rooms were very clean and the staff were all so nice. Would love to come back again!"

"Lovely room, staff were very polite and helpful. Food was excellent, service was little slow at dinner but otherwise very very good"

"We stayed to celebrate a 50th birthday and were truly disappointed with the staff. The hotel was beautiful but the experience was ruined by the rudeness, aggression, condescension and lack of care by most staff we encountered excluding David the GM, who was lovely & apologetic (he came out of his office after his staff raised their voice at me). We received the pre-arrival email asking us for any preferences we had, but it was completely disregarded. It took us 3 frustrating attempts to get the 1 simple thing we requested - which could have been done before or upon arrival. I travel a lot & don’t write a negative reviews, but I’ve never been spoken to so rudely by hotel staff, let alone a 5 star hotel. We were dismissed without explanation multiple times and then expected to literally pay cash for the staff’s mistakes. Not good when guests are nicer to the staff than they were in return. Five different staff told us the hotel was booked out, passing their stress onto their guests, even though all of our interactions were at quiet off peak times. Such a surprisingly negative experience at a hotel that should have been an easy positive. "

"Lovely hotel, great for kids. Nice food with half board. Room was clean but overly hot. Had to sleep with windows open every night."

" All good"

"The room was large and very clean. The sauna was great and very convenient after skiing! Reception staff added a ski pass to my account when I asked. Breakfast was great. The only slight improvement could be tea/coffee and a kettle in the room. "

"Very nice lady (unfortunatel"

"Nice staff, premium room was nice and had a nice view, but the room was not spotless clean (some spiderweb found). The room had no offered water (had to drink tap water that was anyway good). Spa was not as good as expected. Steam bad was not having good steam and the sauna was small and not as strong as expected."

"Excellent hotel that delivers on all points. Amazing service and super friendly team."