"The motel is in good shape for an older "no frills" property. The beds were pretty comfortable, and the room was relatively clean. The area is nice with great sight-seeing and restaurant options. The man working at the front desk could use some Customer Service Skills Training. My payment card was charged for the nightly rate prior to my arrival. Once there, he said that he had to process the payment again, even after I showed him that it was already processed. He said that it was my choice if I wanted to stay there or not, but if I wanted to stay, he had to run the payment again. This resulted in a double charge. He found this amusing and laughed about the situation. He then told me to take it up with the credit card company. I contacted the owner a couple days later and she issued a refund promptly. I would suggest training the Front Desk staff in customer relations or replace him."
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