Search Hotels Near Moon Lake, Phenix City

"Great experience "

"The check in process was great the employee was very informative and helpful with questions. The property was easily accessible and located within short drives to food & shopping locations. "

"This stay was a bit Jekyll & Hyde... The property and location were wonderful. The staff was friendly and somewhat helpful. The room, however nice, was not clean. We literally had to go out and purchase Lysol wipes and clean our own bathroom, We made the front desk aware and their response was kind and understanding. However, we were promised a reduced rate for the trouble and did not receive it (I called the front desk 4 times since receiving my final bill and couldn't get anyone on the phone). There was no soap in the shower dispenser and no toilet paper (had to go track it down from housekeeping). The restaurant on property was beautiful and the views were amazing at sunset, but the food fell flat. This hotel has all the potential in the world but if housekeeping and staff are going to fumble the small things, it will diminish its ability to thrive."

"The rooms were so nice and clean the staff was so friendly "

"The ac did not work they canceled my room before I even got there to pay the guy that was working was rude as heck when checking out I had to ask a few times for a receipt for the deposit and had to go back and ask for one for the room will not stay here again"

"Even though it was an indoor pool it wasn't heated it was cold"

"The staff were fantastic and everythingnappeared clean. The hotel does seem in need of some love."

"The room was fantastic "

"Room was clean and comfortable and the staff was very friendly."