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"Great staff, helped me with the window issue, thank you! The price was good as well"

"Very close to Utsunomiya station on the West end and connects to a 7-Eleven below. Staff can speak some English and very polite and courteous. Rooms are spacious, clean, and having a washing machine and dryer on the second floor really helps. Would definitely stay again and already have. "

"Wonderful property near the train station. The light dinner is excellent. We will definitely stay here again."

"Staff was both professional and friendly. They were gracious in every regard. I will miss this hotel and I will come back to Ibaraki due to this level of service "

"The staff were very friendly and patient with me as I don't know much Japanese which was very appreciated. I enjoyed my stay and I would go again"

"3rd time staying here. Connected to Jr utsunomiya station. Corner twin room spacious , and bed pretty good. However breadfast does not really change and staying 4 nites can be tiring. Onsen is quite good, with an outside pool. Use this hotel to visit nikko as jr local train is so comvenient. Also use JR to travel tohuku region like sendai n morioka."

"Very Disappointing Stay – Completely Overpriced I left this hotel with a headache and body aches after one of the most uncomfortable nights I’ve had in a long time. We paid ¥62,100 for just one night for myself and my two daughters, and it was absolutely not worth the price. The sofa bed was unacceptable—it felt like sleeping directly on exposed metal springs with an extremely thin mattress. It was painful and made proper sleep nearly impossible. The pillows were overly thick and uncomfortable, causing additional strain on my neck. The room size was far too small for three people. There was not even enough space to open a small carry-on suitcase, which made the stay even more stressful and inconvenient. On top of that, having the toilet inside the same bathroom space made it very impractical and crowded for three people to use. For a 3-star hotel at this price point, basic comfort and space should be expected. Unfortunately, this stay fell far below even minimum expectations. I would not recommend this hotel to families or anyone expecting a comfortable stay."

"Very kind staff but room was very tiny"

"Same as the brand always did, everything is perfect and located right in the center of the city. Only downside, you have to find the staff everytime you park or get the car, a bit troublesome and annoying."