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"Run down and the rooms were not clean. You also can not control the temperature to cool down the room, only heat it so it was very hot. Breakfast doesn’t start until 7 am and you need to wait in line awhile to get in. Not a great experience."

"Staff members were helpful. We had a good stay! "

"This is the most beautiful property I’ve been to. The staffs are professional and attentive. The private onsen is a therapeutic and luxurious experience."

"The walls are literally paper thin and someone was partying until 4am so we didn’t sleep. You can hear a door close from the other side of the hotel. Wouldn’t recommend if you like sleeping. "

"We had a lovely time staying here."

"The hotel is definitely old and in need of Reno’s. We stayed in one of the side buildings, which was incredibly dusty, we ended up sleeping with masks and vick vapour rub every night. Waking up with sore throats and the worst congestion. The beds are horrible, very hard, can feel the springs stabbing you in the back, I woke up the first night at 4am with a horrible migraine from the springs in my back and ended up sleeping on a two seater couch for the remainder of my stay. Asked for an extra pillow, was declined. Breakfast and dinner buffet was good selection and staff was nice to us. "

"Room was clean and up to standards but the steps from the bathroom hurt my husband’s heels and mine too when we were going to the bathroom at night. People are nice though especially at receptionist"

"My stay here was amazing! The heater worked great and the staff was very helpful and showed us how to turn on the heaters. We were very thankful we had the opportunity to stay at this lovely place as well as see Mount Fuji from our dome. "

"Just what we needed! We took a needed break here! It was difficult to get a taxi and the taxi drivers did not know where the hotel was, but other than that it was excellent! "