2/10 Terrible
Peter
16 Feb 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read this before you book
Recently booked a 2 night stay here while on 2 week trip to Sri Lanka. Taxi driver had great difficulty finding place as it was just an open doorway in a back alley. Although arrived after stated check-in time waited for a further 2 hours before owner turned up. We were greeted with the news that there was no room available as rooms had been overbooked. Owner then informed me that she had reserved a room in a nearby hostel called the Clock Inn. I expressed my dissatisfaction but had no other available option. The owner was very abrupt and surprised at my annoyance with the situation. My booking had been made 2 months before my stay so what possible reason should there have been for room being unavailable!! I was then taken to the Clock Inn and discovered that this overbooking was not an isolated incident, instead it occurs regularly as the owner has an agreement with the hostel manager to take the over-bookings into 4 rooms available there. My room at the hostel might have been acceptable to someone backpacking but certainly not older travellers used to a little better.
On the first night of our stay the owner took us for a curry to nearby place to compensate for the inconvenience, and my wife ended with a stomach problem which lasted for a further 2 days.