2/10 - Tồi
Melanie
Đi cùng gia đình
10/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Poor in every way. Property is old and dated. We booked a room for 3 adults which indicated a sofa bed. When we arrived there was a very old sofa bed that had a very thin mattress. The hotel agreed that the sofa bed was not suitable for an adult only for a toddler. They kept insisting that we had booked a family room but wouldn't accommodate that we booked the room for 3 adults. On the first night they finally agreed to give my daughter a single room but they were fully booked the following night. We asked them for another mattress or additional blankets for cushioning, but when we returned late at night they had done nothing. We asked for a manager who was not at the property and unreachable. Expedia intervened but hotel claimed we had 4 people--false. The hotel worked very hard to make a difficult situation worse. As for services, we left hotel at 7am one day and asked front desk to have our room attended and when we returned at 4:30 the room was not cleaned. The desk said they are too short staffed. The bathroom/shower in the room smelt of sewer. Problems can arise but one hopes to stay at a hotel that wants to provide hospitality
Melanie
Lưu trú 2 đêm vào Tháng 11, 2025
