"The breakfast buffet was plentiful and the room itself was okay. However, our stay was let down by poor communication and lack of attention to detail.Other guests did not respect the 10 PM quiet hours and spent nights partying until midnight. Housekeeping was also inconsistent; one day they removed a towel leaving us short for a couple, they forgot to replenish our toiletries, and every time they made the bed, the cushions and bed covers looked messy and out of place.Most frustratingly, this trip was for my husband's birthday. I requested a special surprise for the next morning on our arrival. They agreed, but nothing happened. When I followed up, I found out the team had not passed the information to each other. Although the lady at the bar offered to fix it after I complained, her attitude was quite dismissive, which was very disappointing.Ironically, we had dinner next door at the Gateway Hotel, and their service was amazing—they truly went the extra mile even though we weren't staying there. Overall, the stay was just okay, but small details make a big difference. Next time, we will try somewhere else."
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