Search Hotels in Narellan, Sydney

"old facilities"

"I had an absolutely terrible experience with this hotel. I booked and paid through Expedia, only to be unexpectedly assaulted with a demand for $100 in bond money upon arrival. When I questioned this charge, the old man and the female owner responded with extreme anger and hostility, as if I had committed a crime just for asking. Their behavior was not only rude but outright racist, discriminatory, and utterly unacceptable. The room was far below any standard — minimal facilities, uncomfortable, and utterly inadequate. The treatment I endured was nothing short of horrifying. I felt scared, humiliated, and entirely unwelcome throughout my entire stay. Despite my frustration, I kept quiet out of fear and sadness, but let me make this crystal clear: this is THE worst place I have ever stayed. Their blatant racism, disrespect, and complete lack of basic decency and professionalism are unforgivable. No one should have to endure such treatment, especially when paying for a service. I strongly advise everyone to avoid this place at all costs. I also read other reviews, and it’s clear they dismiss negative feedback, respond with hostility, and even accuse guests of lying instead of taking responsibility and working to improve. Their attitude towards customers is shameful. They may respond to my review too, but I hope everyone understands what kind of place this is — one that preys on vulnerable guests and treats them with contempt. Stay far away."

"For the price the stay was very good "

"Very clean room and friendly staff. Just one thing which is I would prefer a soap bar instead of body wash, as some customers, including myself, have had allergic reactions to the body wash provided for the shower."

"Staff were rude. Treated us like we didn’t belong there. Specially had check in at 11, room was not ready until after 1pm. My family and I had nowhere to go other than the pool area and sit there. We could not even get a drink from the bar as there was no one in there. The coffee shop, again same thing no staff member. The vents in the toilet and bathroom, is extremely filthy and clogged with dust. The tops of the showers and shelves did not pass the white glove test. You are rated 4.1 and I do not know how. Your hotel smelt like a fish market. Do better. If management was run correctly, this place could be truly something. And well worth coming back, at this point in time, it is not worth coming back."

"Great location. "

"Efficient check in and check out"

"The room was a decent size, clean, and comfortable for the duration of the stay. The bathroom was decent size, the door lock to the slider door to the shower area was broken. The carpet in the room had some stains, which I have also noticed at several other hotels during my travels in Australia. Check-in was smooth, and the staff were friendly. Hotel can definitely use some renovations. Parking on site is available for free. Walking distance to the Campbell town train station for easy transportation access. Few eating options nearby. "

"Its very Compacĺ"