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"Updated bathrooms, very happy with my stay"

"The positives: Both Check in and Check out were easy and smooth and the staff was lovely. The hotel is close to the train station and conveniently located. My room was very clean and quiet, which I appreciated. But- and this is a big deal- when I pulled back the cover on the bed, the bottom sheet was put on inside out, and both sheets were so wrinkled and bumpy they looked as if they’d been left in a ball after being dried. The threadbare pad underneath was rumpled and sliding off, the sheet did not fit the mattress and so was not covering it completely, and the feather duvet was so old it had flattened into a pancake and was ripped on one corner so feathers were actually spilling out. In fact it was so flat that at first I thought it was another sheet and was about to call the desk to ask for a blanket. Then I held it up to the light and saw clusters of limp feathers here and there. The pillows were folded into lumps with the cases tucked inside and everything reeked of so much bleach I got dizzy. (At least they were clean.) I was really surprised and have never seen something like this in a hotel with a good reputation. I don’t blame the staff because they are working with sub par supplies here. But the head of housekeeping needs to do a linen inventory and the hotel needs to invest in new sheets, mattress pads, and duvets. After a long day of travel a comfortable well made bed is important, and this was truly a hot mess. I wouldn’t go back. "

"Super"

"Spacious, clean, quiet. Our Host was amazing Tatenda"

"Shower was cold regardless of wait time. Further valet failed to charge car despite assurance that would happen. Staff credited the valet charge but that hardly helped the problem. "

"Very dirty and alot of homeless people living in there"

"No shops immediately nearby, but close enough. Heat and AC worked perfectly and powerfully. Bathroom nicely and intelligently appointed with a nightlight. Immediate presentation of room is attractive, soothing and up to date with all kinds of subtle lighting. Some scuff marks on furniture near television. All hotels seem to choose this furniture that is vulnerable to scuffing. Parking in garage very close to entrance with easy system. Took ubers to and from dinner at fabulous Zinc Restaurant on Church St. Front desk person friendly and competent. "

"My wife had a procedure at Yale New Haven and I only one night. It was very convenient and pleasant. I only used the room. Not the bar or restaurant."

"Loved the large rooms and bathroom. Definitely staying here again when next in New Haven"