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"The staff was helpful"

"Great location."

"In terms of convenience and location, the hotel is unbeatable. The staff is phenomenal, great service. Breakfast to go every morning was amazing and hearing the cheers from the crowds at the Richard Rodgers Theatre stage doors every night was fun. In terms of sound, the walls of the room we were in were very thin. It was a noisy stay. "

"The heater made a loud noise at night and kept us from sleeping well. We reported it, but they said it was normal—that was the only thing I didn't like. Everything else was fine."

"Great location!!!!"

"Everything was good"

"We had the best weekend at the Shelburne Sonesta. We were celebrating a big birthday and the staff treated us so well and made it a very special occasion. We will definitely stay here again!!"

"Staff unhelpful, long lines for check in, no soap in my room when I arrived, the elevator had issues one night and I wasn’t let up to my room for about 30 minutes. The place was dirty and just unkept. The location is good, but that’s about it. They also keep $150 in resort/destination fess. Cannot recommend "

"The hotel was perfectly located by Carnegie Hall. We were able to walk to our destinations."