"Room and staff were good; however, our stay was significantly impacted by repeated disturbances. Friday night began with a 3:00 a.m. call to the front desk due to intoxicated adults causing a loud disturbance in the hallway where children were sleeping before an 8:30 a.m. game. The second night escalated further. A hockey team’s young (early 20s) chaperones were seen bringing alcohol into rooms, vaping, and encouraging U13 players to bang on other guests’ doors. They were politely asked multiple times to stop, but the behavior continued. One guest checked out because of the constant disruption. Most concerning, three of our children were chased in the hallway by members of the U13 team. One became separated and was hiding because he was scared. I had to go find him. At that point, it became a safety issue. Multiple complaints were made. Management and security spoke to the group and made rounds, yet the behavior persisted. Although a 9:30 p.m. curfew was finally set by a parent of this team, banging on our doors occurred again around 3:00 a.m. Our child cried that night, saying he felt unsafe. While the room and staff were good, the situation made our stay extremely upsetting."
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