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"The room was very dated, from the 1980s, and we found mold in the bathroom. Yet when I brought it up to the hotel staff, they blamed it on the system between companies like hotels.com and the hotels. They said they never claimed to be a 4 stars hotel, and apologized for the condition of our room and offered an upgrade to a renovated room but had to charge us an extra fee. "

"Excellent location "

"The best hotel I've ever stayed at. Everything was in pristine condition, well thought of, and the staff were amazing. As soon as we entered the building we were greeted by helpful staff and a wonderful clean and calming aroma. There's a convenience store (Family Mart) that has direct access to the hotel. As well as the Shiomi train station being a 3 minute walk away. The breakfast buffet had a variety of options from Japanese breakfast to traditional American. I definitely recommend this hotel and most likely will come back to this establishment when I'm back in Japan! Thank you! 10/10 "

"Area was very convenient and family friendly "

"Yes"

"Beautiful hotel plus close to the train station convenient "

"Room was clean but quite small as expected. The pillows were flat and hard. Check in was a little cumbersome but eventually the staff helped us out. "

"Clean, staff was helpful, and it accommodated my family and I well. "

"Panoramic room on the 22nd floor with superb views across the Shinjuku skyline. The perfect hotel room to stay in the night before closing the Tokyo Chapter of my Japan journey. Wonderfully comfortable bed, excellent facilities. Very friendly staff. Also had breakfast, great selection at the buffet and excellent to have 2 chefs making eggs and omelettes to order. Superb as well to be able to order an iron and actual ironing board into the room. The only hotel in Japan I’ve been able to do this and finally iron my clothes. Overall a wonderful stay. Highly recommended. "