Chalets in North Rhine-Westphalia

"Tried to check in at 12.30pm and were told we couldn't access our rooms until 3pm. Which is super frustrating and there wasn't even any sense of empathy or apology for it. Front desk staff were very very slow at the check in process. Front desk staff on other occasions had no urgency despite there being a queue. Why don't they act more quickly, they are on "go slow" mode? Bar staff were very nice and much more efficient. Room was nice, although no iron and ironing board. For s 4 star hotel the water should be refreshed daily. Price of the mini market on ground floor was disgraceful - €4+ for a small bottle of water. Hotel was in a fantastic location. Lobby area is nicely setup for relaxing and drinks. Did not appreciate a knock on my door from housekeeping team at 8.30am on Sunday. Who does this?! Would not return to the hotel I am afraid due to the numerous issues above."

"The hotel room was adequate for our one night stay. The bed was comfortable and the breakfast was delicious. Great location. We didn’t spend much time at the hotel as we were out exploring."

"Such a relaxed stay. All the staff were so helpful and friendly - reception, breakfast, housekeeping. Our flight was cancelled and the hotel gave us the same rooms for an extra night without any fuss."

"Lovely hotel and great location. Stones throw away from the main area. We had a road side room with a view of the Cathedral and was surprisingly quiet."

"Good fresh breakfast menu "

"Easy check-in, very clean and convenient to the airport"

"The hotel staff are efficient, welcoming and resourceful. Property could use an update, especially carpets in rooms. Hairdryer was sticky, scratched terribly and should be replaced!! Location is walkable to stores, restaurants, museums, galleries and the cathedral, which is fantastic."

"Clean room, friendly staff, comfy bed."

"All was great! Will be back! "