Khách sạn Nozawaonsen

"Best experience in japan"

"The hotel room was clean. I asked for the eco service but still didn’t receive towels. At check-in I felt very rushed. As I was entering my information, I was asked for my passport, then in reaching for my passport they wanted me typing my information. Three front desk staff talking and explaining while checking in. Difficult getting a taxi. Anytime I went to the desk I was treated like I was bothering them. After traveling throughout Japan, this is not the hospitality of other top Japanese...

"Outdoor Onsen on 6th floor has great views. Food was amazing. Staff very friendly and helpful. "

"料理も、お風呂も最高でした。"

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

"とても雰囲気が良く、妻も娘も大満足でした。"

"温泉は熱めですが個人的には好きな温度で疲れがとれゆっくりできました。 また、朝食を頼みましたが美味しかったです。 スタッフのおもてなしが一番素晴らしいです。 また、必ずリピートします。"

"One of the best stays I've ever had!! Great service, great food, extremely friendly and helpful staff!! "

"Very helpful and friendly staff. Lovely location with easy access to the surrounding onsens."

"Friendly people. Too bad extra charges were charged for using the Onsen. The onsen was nice though. Traditional stay, that was still comfortable. Bus stop right at the hotel."