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"Huge resort, huge lobby area and many chairs and couches available for guests to enjoy and relax. Building is very old, corridors are dark during the day but better at night because the lights are turned on. Our room number was 1560 which was few hundred meters away and from the reception. My wife and I enjoy walking however for those unable to walk it’s a very long distance. Breakfast area is in chaos, there’s a line around egg station and food area. They place salads in a bowl and put them directly onto a cold plate therefore salads at the bottom of the bowl freezes. In my opinion this resort is outdated, not maintained and managed well at all and star rating should be reviewed and certainly doesn’t deserve the 5* rating given to this resort. It is 4* at best in my opinion."

"Extremely kind and professional, yet friendly staff who quickly responded to our every question/inquiry/need. It is a great hotel and I would definitely recommend it. Good location in Nusa Dua (shuttle bus to Balli Collection, a shopping centre with many restaurants, and shuttle bas to beach, but each location is 5 min walk as well). They could improve on a few things to maintain their 5 star rating. I found pillows too soft and thin. It would have been good to have one softer, one harder pillow to cater for guests with different preferences. The air-con worked very well, but it was a bit noisy. When we complained, they sent someone very quickly to check and fix. It seemed fixed that day, but it went back to being noisy again. Luckily it wasn't very hot during our stay, so we would turn it off during night to avoid constant noise. Another thing that would be very easy to fix is towels that were grey and worn out from being used for a long time. Not something you'd expect in a 5 star hotel. Great breakfast, with many choices so it is definitely worth it, except if you have allergies. I am a celiac and staff tried very hard to accommodate me, but good will and great service cannot make up for the fact that, apart from eggs and salad, my options were very limited. They even bought GF bread for me (unfortunately it was sweet and tasted more like a cake than bread), and they offered every morning to make nasi goreng for me, but one can only eat so many eggs and nasi gorengs."

"A lovely hotel, a great place to stay whether you’re old or young. Staff are amazing especially Nader who cleaned our room daily to prestine standards. We will be back for sure. Food in the restaurants absolutely delicious and so much choice."

"Breakfast was good , lots of variety. Enjoyed the coffee"

"Excellent property! Fantastic food and drink, really well maintained and spacious! The gardens and greenery is totally perfect. The highlight is the most beautiful staff- they are all fantastic and excel at hospitality. And I mean everyone from maintenance team, security, food and beverage, reception staff- everyone is excellent. Thank you for the wonderful stay- we will be back again soon!"

"Enjoyed our stay here. Resort was lovely and close to alot of restaurants and markets. They even had a shuttle bus that took you to the beach daily"

"An absolutely outstanding resort that redefines excellence. From the moment you arrive, you’re met with the warmest welcome and an attention to detail that feels almost effortless. Every aspect of the experience is thoughtfully curated, leaving you wondering what more could possibly be improved—because nothing seems overlooked. The setting itself is breathtaking, a true piece of paradise on earth, where luxury and tranquility exist in perfect harmony. Simply put, it’s the kind of place that stays with you long after you leave. We would love to express our gratitude to every person who made our holiday unforgettable! ❤️🎉🙏"

"To my surprised they have upgraded me to a villa and it was so beautiful and I greatly appreciated. I was only there for 2 nights but will certainly be back to stay for longer. The breakfast was absolutely delicious, you would find anything hot or cold and the croissants were delicious. Amazing place, right on the beach and the staff were so friendly and welcoming. Love Sofitel Nusa Dua, thank you for your hospitality."

"Staff were amazing, always courteous and welcoming."