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"Great staff. Very helpful. Small room "

"This was by far my best hotel experience ever in my 42 years of life. The staff are the manifestation of true Japanese hospitality and attention to detail in each of their gestures. The room was beautiful, the tatami very comfortable and the onsen experience unique. I recommend having breakfast and dinner every day of your stay as the food quality and service surpasses anything available in town. Will be going back for sure."

"El hotel está céntrico para ir a todas las aguas termales, el staff es muy amable y el desayuno tradicional está muy bueno."

"I had an incredible stay at this hotel in Kinosaki Onsen. From the moment I arrived, the staff went above and beyond—truly some of the best hospitality I’ve experienced. Every interaction felt genuine, attentive, and thoughtful. The food was outstanding. Both dinner and breakfast were beautifully presented and full of flavor, easily one of the highlights of the stay. You can tell a lot of care goes into every dish. The room was spacious, comfortable, and perfectly designed in a traditional style, which really added to the overall experience. Everything was spotless and well-prepared. The property itself is absolutely beautiful—peaceful, well-maintained, and perfectly in tune with the atmosphere of Kinosaki Onsen."

"Staff were incredibly attentive and nice. Even with the language barrier they went above and beyond using Google Translate to explain the courses of our dinners and breakfasts, as well as information about the town. The hotel was slightly out of town (15mins walk) but they have a shuttle that was basically on demand. We wanted to go into town for the night and they dropped and picked us up at our desired time. The property is also tucked at the base of a mountain which made for a beautiful location. Overall a relaxing stay and a highlight of my 3 week trip around Japan. "

"This was the splurge stay on our honeymoon, and it was worth every last yen. The amenities, food, everything was perfect, and the staff were so helpful, kind, and accomodating. I will personally be recommending this property to everyone who will listen."

"Amazing stay, incredibly helpful staff that can’t do enough for you, lovely private Onsen in the hills. Must visit if in the area"

"Exceptional. Beautiful ryokan, exquisite kaiseki dinner and breakfast"

"I couldn’t have asked for a better staff. They were so nice and patient with my travel group of ten. They took in our luggage early and had them in our rooms at check-in time. They provided a bus to Kinosaki throughout the day. Kadue was spectacular and her English was good. The views were amazing throughout the entire stay! Views of the water from the moment you walk in, with a viewing area on every single floor, and in the rooms the views were spectacular. The rooms and bathroom areas were really clean and spacious. Snacks and a tea set was provided. The artwork throughout the property was beautiful and serine, and the layout of the property itself was gorgeous. The food was delicious! 1) The Walrus Cafe is a mix of pizza, pastas and Japanese food at decent prices. There are a plethora of games to choose from. They also have free coffee. We ate there twice in our two night stay. 2) Breakfast buffet was delicious and with a lot of variety 3) Ramen/ Japanese restaurant was good too! We had appetizers here and the food was fresh and yummy 4) You need reservations for Japanese dinner; we didn’t have one The onsen was amazing!!! Clean, offered quality supplies needed, and had outside and inside options. It was my first onsen experience and I am grateful I started here. My family wanted massages and our staff helped book them and for a reasonable cost too. The masseuse went to the rooms, which was very convenient. They also have massage chairs on the first floor at no cost."