"I booked this hotel for a stay near my grandkids. I ended up with a medical emergency and tried to contact the property several times prior to check in with no response through expedia. Because I couldn't be there, I told my daughter, who is over the age needed to check in, to just go and take my grandsons and swim, use the room. When she arrived she was told she wouldn't be able to check in. The attendant said the room would be refunded. After speaking with her, I wanted confirmation from the hotel so I contacted expedia for confirmation, they reached out to the hotel and spoke with someone else who at that time stated they would not refund. So they lied to my daughter after not allowing her to check in and use the room. So they basically ripped me off and stole my money. I was even ok with credit for the next time I was down there. This person said they would not do that either. If this is how they treat their customers no wonder they aren't busy. Terrible customer service, lying, and stealing. Unacceptable. I will be disputing the charge and filing a complaint with the proper companies."