"We arrived to our stay as we had come for a concert in Ames. The hotel is on the very edge of town set back from the interstate. The grounds do not even include trees. 1 person was working the front desk and was helpful with any questions I had. Our room was located up a flight of stairs or just outside an elevator. Our room was clean, organized, and newly updated. The room amenities were sufficient. There was coffee and tea located in the lobby area but did not try. Even though this was a non- smoking hotel, guests chose to smoke within a yard of the main entrance to the right and to the left. For someone allergic to the smoke this made entering and exiting difficult on my asthma. Convince stores and restaurants were located a distance away. Good thing we had GPS to assist with finding anything as the front desk was not helpful. Breakfast was served the next morning, but upon going to it, items were not restocked or were missing, counters and floors were full of spills, and the options given would not support anyone with dietary needs ( i.e. gf options, dairy free options, hard boiled eggs or fruit provided, or none sugered cereals) We tried to find staff to ask for options and no one was available even after waiting. We dropped our key cards off and left. Good place to stay if you need a comfortable room to sleep in but dont expect much from staff or the extra amenities that are included in your staying price."
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