"The second time we have stayed. We booked because of it's close proximity to the NEC for a weekend event. The staff are excellent. Always welcoming, friendly and incredibly helpful. It makes a big impact on the stay and is the reason we have returned.
There is a big car park with free parking.
The communal areas are kept very clean. So too are the bedrooms.
Unfortunately the hotel does require some TLC. There was peeling wallpaper in the bedroom and the fixtures in the bathroom were tarnished and quite outdated. The shower is not suitable for anyone above 5ft6! You have to crouch to get underneath it. There is no aircon in the rooms and the windows do not open further than a few inches (due to safety locks), which restricts air flow in the room. Not ideal when we visited at one of the hottest times of the year. There was a desk fan in the wardrobe, which we used overnight. It was better than nothing, but obviously not ideal. Rooms are spacious and the beds are super king (2 singles together), which were very comfortable. Tea/coffee/biscuits and bottled water are provided in the room and replenished daily. The breakfast is buffet style. Vast selection, with some things available in addition on request. Staff constantly monitor food levels and ensure things are available for guests. Cleaning is continuous and it's the tidiest breakfast buffet I've ever been to! Have not used bar/restaurant, so cannot comment.
Overall it's a great place. Would be excellent if updated."