I had a terrible experience at Econo Lodge Panama City on June 3rd. From the moment I arrived, the front desk staff was extremely rude. I was given a smoking room even though I had reserved a non-smoking room. When I asked for a change, they responded with a bad attitude. The second room smelled strongly of chemicals and the AC didn’t work.
When I asked to check out because of these issues, the staff refused and told me to come back on Friday. I was also denied written confirmation that I had left. I ended up not staying at the hotel and had nowhere to sleep that night.
What’s worse is that my family had stayed here before and recommended the hotel, but my experience was completely different and disappointing. Despite reaching out through Expedia multiple times, the hotel has refused a refund, even though I didn’t stay.
Extremely unprofessional service. I do not recommend this hotel and would never stay here again.
