Fairfield Inn & Suites by Marriott Chicago Southeast/Hammond
6/10 Okay
"My room was ok. The bed was comfortable. There were some spots that I can tell were not cleaned well. My shower did not work properly. I let it be known but nothing was done. I was only there for a night and needed rest so I let it be but it did bother me. My floor was quiet but the floor above me sounded like a marching band was practicing for an event. The grounds are clean. I felt safe and the environment was welcoming. Overall the staff was extremely nice!"
"The hotel itself is excellent—brand new, clean, modern, and well maintained. The amenities and overall atmosphere made for a pleasant stay.
Unfortunately, our check-in experience on the evening of May 31 was disappointing. The front desk associate was on a phone call for about ~10–15 minutes while guests waited in line and did not acknowledge anyone waiting. A simple greeting or update would have gone a long way. When we finally checked in, it was difficult to get clear answers to questions about parking and Wi-Fi, and even the handwritten room number was hard to read.
I was also disappointed by the booking experience. On Expedia, breakfast and parking were listed as “Available,” with no option to select them separately during booking. I assumed they were included in the room rate, so it was surprising to learn they came at an additional cost. While Expedia may use “Available” to mean “available for an extra charge,” I found that wording misleading. Travelers should not have to search through fine print to understand what is included.
On a positive note, the front desk staff the next day were outstanding. They were friendly, professional, answered all of our questions, and provided helpful recommendations about the city.
Overall, the property is excellent, but the check-in experience and lack of clarity around additional charges left room for improvement."
"My brother booked a stay at DoubleTree by Hilton Chicago Alsip for his birthday because the hotel looked great in the photos and appeared to offer a quality guest experience. Unfortunately, our experience was extremely disappointing from the moment he arrived.
During check-in, the front desk staff were unfriendly, unhelpful, and appeared unwilling to assist him. The check-in process took an unusually long time, and the overall customer service was poor. As a guest, you expect to be treated with respect and professionalism, especially at a Hilton-branded hotel.
The biggest issue occurred the following morning. My brother had already paid for early check-in and check out and requested what time late check-out. We understand that late check-out may depend on availability, and that is completely reasonable. However, when we called the front desk for clarification, the receptionist, whose name was either Kay or Kai, was extremely rude. Instead of explaining the situation professionally, she abruptly hung up the phone. We called back multiple times, but our calls went unanswered.
This experience left us feeling disrespected and questioning whether all guests are treated equally. As African guests, we could not help but feel uncomfortable based on the way we were treated throughout our stay. Whether intentional or not, the service we received did not reflect the hospitality, professionalism, or customer care expected from DoubleTree by Hilton.
If you are looking for a hotel in"
"The beds were uncomfortable and they had no extra pillows to give me. We only got one per person. We also didn't get enough towels for everyone. At least it didn't have the overall pot smell that a lot of motels have."
Yes, there are holiday rentals close to the most popular sights in Park Forest, or you can select a more secluded option if you're looking for a relaxing stay. Park Forest is known for its restaurants and shopping.
How many holiday rentals are there in Park Forest?
With 8 Expedia holiday rentals, you're guaranteed to find just the right place for your Park Forest stay.
What can I see and do in Park Forest?
While exploring the area, visit family-friendly sights like Odyssey Fun World, or get outside and enjoy nature at Centennial Park. In the wider area, you’ll find Ravisloe Country Club and Credit Union 1 Amphitheatre.
What are holiday rentals like in Park Forest?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Park Forest. Holiday rentals offer extras such as laundry facilities and kitchens so you'll have everything you want. If you're concerned about a sanitised environment, holiday rentals can provide a sense of safety away from shared hotel lifts and busy concierge desks while still allowing you to travel. You'll also get more space in a holiday rental than in a standard hotel, which makes a holiday rental a great option for small groups.
Go further with the Expedia app
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
Scan the QR code with your device camera and download our app