2/10 - Tồi
Harpreet
10/10/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Avoid this place. Worst Marriott and customer service I've ever experienced at a hotel!!
I booked through Expedia and called the hotel(around 10pm) to tell them I would be checking in late. They mentioned it was no problem as they have 24/7 service. When we got there the lights were off. The front desk receptionist did not have a name tag or anyway for us to know he worked there. He immediately told me my reservation was canceled as it was the next day(2am) without even asking my name or confirmation. This is absolutely ridiculous because we paid for the night up until 11am the next day.
He claimed his name was Devonte and told us to leave that he could not service us.
We didn't argue and left. This hotel was unsafe and unprofessional. I called Expedia for a refund and they denied it due to the Devonte claiming to be a manager and saying law enforcement was involved and we harassed the front desk. None of this happened.
I spoke with the real manager Paras he said to speak to Expedia for a refund. He didn't even apologize on behalf of his employee. I told him to check the cameras to clearly see no law enforcement was involved and no harassment was done from our end. Disgusting. Avoid this place. Worst customer service. Never experienced anything like this. I will be contacting Marriott corporate to have them review the camera footage and the unprofessionalism of this location and Devonte.
Harpreet
Lưu trú 1 đêm vào Tháng 10, 2025