4/10 - Kém
Robyn
Đi cùng gia đình
24/06/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ
When we arrived in our room, there was a dirty towel left in the shower, which we immediately reported and asked to be removed. It was not. We reported it again first thing in the morning and asked for it to be removed and our room made up. Upon returning to the room in the late afternoon, the room had not been cleaned and when the housekeeper finally arrived, my family had to leave the room and wait in the hallway. We reported this to the front desk but to no avail. Each time we spoke to someone at the front desk, we were told housekeeping would be notified. We received a call later in the day from the housekeeping supervisor who read an earlier comment I had left here, but had never received a message about the situation from the front desk staff. She apologize and offered to comp our parking fees. It wasn’t much, but it was something. Upon checking out, however, only one night of parking had been removed. The person filling in as manager said she would have done something more for us, but since we prepared on Expedia, she couldn’t. What can you all do to help? I would never stay at this hotel again. I haven’t even mentioned the poor condition of the tub, electrical outlets, and more.
Robyn
Lưu trú 2 đêm vào Tháng 6, 2024