"As a Hilton Honors member, I was very pleased with my experience at check-in. The gentleman who assisted me was extremely friendly, helpful, and positive. The property itself was clean, contemporary, spacious, and very welcoming.
Upon departure, I like to stop by the front desk to confirm there are no additional charges on my room and to request a printed receipt. In the past at another property, I experienced an issue where my card was charged for a room that had been paid for with reward points, so I prefer to double-check before leaving.
When I arrived at the front desk, I noticed the staff member was assisting several guests at the breakfast and coffee station by refilling supplies. I waited a few minutes before approaching her and politely asked if she could assist me with checking out and printing a receipt. She responded that she would be there in just a moment because she was refilling the creamers.
After waiting at the front desk approximately another 5–8 minutes, I noticed she had continued bringing out additional supplies to restock. I walked back over and explained that although I understood she was the only staff member available at the moment, I really needed assistance with my receipt and checkout. Her response caught me off guard when she replied, “I am helping guests.” I responded, “I am a guest too.”
She eventually came over and assisted me, but the interaction left me feeling overlooked and somewhat dismissed.
Date May 23 & 24th - check out 9:00am"
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