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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

Choose dates to view prices

Near Playa del Carmen Maritime Terminal, The Carmen Hotel - Ocean Front offers an oceanfront retreat with a rooftop terrace and poolside bar. Enjoy the outdoor pool, unwind at the restaurant, or explore nearby shopping thanks to concierge services. Guests rave about the hotel's helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The current price is 2.228.033 ₫
2.768.418 ₫ total
includes taxes & fees
14 Dec - 15 Dec

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Reef Suite City View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

1 bedroom, premium bedding, in-room safe, desk

Coral Suite

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Reef Suite Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite Partial Ocean View

7.6 out of 10
Good
(8 reviews)

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | 1 bedroom, premium bedding, in-room safe, desk

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | 1 bedroom, premium bedding, in-room safe, desk

Sunrise Suite

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | 1 bedroom, premium bedding, in-room safe, desk

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Owner´s Suite

Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Separate bedroom
Ceiling fan
Blackout curtains
Premium bedding
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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  • Pool
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9.0 out of 10, Wonderful, 1,010 reviews
The price is 2.054.315 ₫
2.558.350 ₫ total
includes taxes & fees
6 Dec - 7 Dec
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk - 0.4 km
  • Quinta Avenida - 8 min walk - 0.7 km
  • Playa del Carmen Main Beach - 10 min walk - 0.8 km
  • Playa del Carmen Maritime Terminal - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪El Doctorcito - ‬4 min walk
  • ‪El Tapas Restaurante - ‬4 min walk
  • ‪Club SociaL - ‬2 min walk
  • ‪Café Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool, along with pool umbrellas
  • Tour/ticket information, a lift and concierge services
  • Beach umbrellas, smoke-free property and a 24-hour front desk
  • Luggage storage
  • Guest reviews speak highly of the pool, helpful staff and proximity to shopping
Room features
All guest rooms at The Carmen Hotel - Ocean Front include thoughtful touches, such as premium bedding and laptop-compatible safes, as well as amenities, such as free WiFi and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 008-007-007241/2025

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 23 Nov 2025, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 14 Dec 2025 start from 2.228.033 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Checkout is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

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The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 394 out of 772 reviews
Rating 8 - Good. 184 out of 772 reviews
Rating 6 - Okay. 85 out of 772 reviews
Rating 4 - Poor. 50 out of 772 reviews
Rating 2 - Terrible. 59 out of 772 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel !! The service amazing .
Stayed 3 nights in Sep 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was Great
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and plenty to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Jesse

Location is great. Staff can be more friendly
Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great location a little pricey and outdated
Stayed 3 nights in Aug 2025

8/10 Good

Romaldo

Liked: Amenities
Nice location and good staff. Food was not good.
Stayed 2 nights in Aug 2025

8/10 Good

Jasmine

Liked: Staff & service, amenities
Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
outside dining area
View from balcony
balcony view
Stayed 3 nights in Jul 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
Stayed 3 nights in Jul 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Stayed 3 nights in Sep 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Super cool hotel right on the sand.
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Stayed 1 night in Jul 2025

10/10 Excellent

Darren

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious room.
Stayed 3 nights in May 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location beach front and walk downtown
Stayed 7 nights in Jan 2025

8/10 Good

Vanness

Liked: Staff & service
Great location, property was a bit outdated nice rooftop staff was nice.
Stayed 3 nights in May 2025

2/10 Terrible

Bruce

Disliked: Staff & service
Staff VERY unfriendly
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Eugenia

Liked: Cleanliness, amenities, property conditions & facilities
We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
Stayed 1 night in May 2025

6/10 Okay

claudia

Liked: Cleanliness, amenities
All is perfect just the roof top/bar needs some renovations!
Stayed 3 nights in May 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

DOUGLAS ROBERT

Liked: Cleanliness, staff & service
The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
Stayed 6 nights in Apr 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it here

The ocean breezes, unique rooms, the music from the club next door, and great location make this one of my favorite places in Playa
Stayed 1 night in Dec 2024

10/10 Excellent

Plutarco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back beautiful view and love iit
Stayed 1 night in Dec 2024

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

8/10 Good

Glen

Liked: Cleanliness, staff & service
GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024