8/10 - Tốt
Kathleen
Đi theo nhóm
11/10/2025
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We checked in after 8 pm and immediately went out to get dinner. Found a good restaurant around the corrner still serving food. We went back and fell asleep. In the a.m. i caught a whiff of urine, but thought it was unflushed toilet.
We quickly got ready & had a good breakfast in the hotel restaurant. It was cooked to order, which i prefer vs buffet.
We were gone all day until about 9 pm. We had left the window open but it was closed and i smelled urine again. It was obvoius that a previous guest had peed on carpet between the queen beds. It was dry, but thats where order ce from. We opened window and reported the issue at 8:30 the next a.m. Desk clerk seemed skeptical, (pet free hotel) and not very concerned. I asked to have our room serviced and carpet cleaned. We went out on another full day adventure, upon returning the odor lingered. Apparently staff had sprayed carpet fresh or something then vacuumed. Half assed effort. Since we were leaving next day, i went to desk and requested air freshener or lysol to cover odor. The clerk said i should have reported earlier...which i did before 8:30 that a.m. He gave me a can of autumn scent which i sprayed all over the carpet. Slept with window open again
Overall, this didnt ruin our stay, but i felt it should have been handled with more diligence and concern. The room.renovations since i stayed there 2 years ago were a nice update, but they may want to rethink carpet around beds.
Kathleen
Lưu trú 3 đêm vào Tháng 10, 2025