"Super cool building, not your standard boring hotel (which I love) and we loved the proximity to the Neptune theater. There was only one elevator working for staff and for guests. So when housekeeping needed to get to the different floors, it created quite the headache for guests who were trying to check out, or getting to/from their room during that time. We waited almost 40 minutes trying to get the elevator to our room. It wasn't made clear when we checked in that we would need a reservation for the restaurant on the rooftop, so heads up- you can't just go up there without a staff member sending you up. I think a lot of our troubles were caused by a singular elevator experience, if the property manager fixed that I would have rated it higher. Overall it was a pretty good experience "