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"The hotel requires significant renovations. The rooms emit a moldy and damp odor, and the towels are well past their "use-by" dates. Upon entering the elevator, I was immediately overwhelmed by a foul stench. I realized then that I had made a mistake in choosing to stay here. My decision was primarily based on the hotel's name—Novotel. There was no internet access throughout my five-day stay. I requested a refund after seeing the poor condition of the accommodations, but my request was denied,...

"Timeliness on needing items "

"I had a beautiful stay "