Search Hotels Near Prem Mandir Vrindavan, Mathura

"During my recent stay at Triptam Hotel in Vrindavan, I had a mixed experience. While the property and overall environment were pleasant, I found that a couple of the male reception staff were not as helpful as expected and, on a few occasions, came across as somewhat rude. I believe improving the attitude and responsiveness at the reception would greatly enhance the guest experience. On a positive note, the security personnel were extremely courteous and helpful throughout my stay. I would especially like to thank Mr. Chowdhury for his kindness and for sharing his business card. I would certainly consider visiting again, as I enjoyed my stay overall. However, I kindly request that attention be given to improving the reception staff’s service to make future visits even better. "

"I had a wonderful stay at Hotel Ananda Castle Vrindavan. Everything was really good—the rooms were clean, the staff was polite and helpful, and the overall atmosphere was very peaceful. A special thanks to Manish and Rizwan at the reception, who were extremely helpful throughout my stay. The restaurant staff was also very nice and attentive. It truly made my visit more special and comfortable. Highly recommended!"

"Friendly staff. Plenty of choices for breakfast. Lunch & dinner also had delicious verities. Very specious room. "

"Clean"

"Internet issue during the whole stay"

"Staff was rude and not friendly, rooms were not clean. Food was ok ok."

"I booked a hotel through Expedia, but when I arrived, the hotel staff said there was no reservation under my name. I showed them my confirmation email, but they claimed the hotel was fully booked and that Expedia had made a mistake. It wasn’t just me — two other customers who had also booked through Expedia and Agoda faced the same issue. The hotel staff behaved aggressively toward me, and one of the other guests even had to call the police. Even after the police arrived, none of us were given rooms. The hotel staff kept blaming Expedia for the mistake. This experience was extremely stressful and disappointing. I hope Expedia investigates this issue seriously and ensures such incidents don’t happen to other customers."

"I had one of the worst experiences booking a hotel through Expedia. The person handling the booking forced me to pay a 40% advance, calling me repeatedly and rushing me to pay, without even confirming the hotel facilities. He claimed there were limited rooms available, so I trusted him and paid. I made my booking about 10 hours before arrival, but even after that, he kept making excuses and misleading me. When I reached the railway station, I called him twice, and he said there were “drainage issues” in the hotel and that he would arrange another room in a different hotel within 10–15 minutes — which was a complete lie. When I reached the actual hotel, the staff told me that the person had been calling them, begging for any available room, but everything was already full due to heavy rush. The hotel staff themselves confirmed that they couldn’t accept any more bookings. The worst part was that I was traveling with my friend, she was not feeling well. It was midnight, and we were carrying our bags, wandering from place to place in the streets, trying to find a room. It was a horrible and stressful experience. we were exhausted and even cried out of frustration. I strongly advise everyone not to trust this booking process or this person. Totally unprofessional, dishonest, and insensitive to travelers’ situations. "

"The location was good but very difficult to reach the place with car due to traffic restrictions. There were no toiletries provided. No room service and food in the restaurant was very oily and unhealthy."