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"The only reason I booked the Sonesta Miami airport hotel was because of their 24/7 shuttle services. My best friend and I are picked up by the shuttle at the airport and tell the gentleman driving the shuttle that we are aware that the shuttle is 24/7, but we want to make sure it will be available at 2am so we can get to the airport for a 4:30am flight. He verbalized with 100% assurance that the shuttle picks up and drops off every 20 minutes. He even gave the example “it will be here at 1:00 am, 1:20am, 1:40 am, 2:00 am, 2:20 am, 2:40 am, etc… Well, we are checking out right before 2am and we ask the female staff at the desk Jazmin Chevere when the shuttle will be arriving. She said (with attitude) “there isn’t a shuttle coming right now, it’s 2am!!” I explained that a few hours prior the gentleman who drove the shuttle informed us that it was indeed a 24/7 hour shuttle service and the shuttle would be here at the hotel available for us for pickup at 2am. Jazmin Chevere said “you know, they need to have their break too!” I was just blown away by her response. I again told her about the gentleman who drove us in the shuttle a few hours prior and him reassuring us that it will not be a problem getting to the airport at 2am and Jazmin said “we have a lot of new people.” What kind of response was that?! I’m totally not going back and want to make sure that everyone is aware that their shuttle service does NOT run 24/7 and their website is giving false information. "

"Breakfast menu is fresh and most importantly safe and friendly staff."

"Service not so good "

"The best "

"Only spent a few hours in this hotel. It served its purpose of providing us lodging to sleep the night. The bed was comfortable, the place was clean and tidy. The only thing was a yellow stain found in one of the pillows and a bunch of flyers spread across the floor."

"Good"

"The AC was very cold."

"My room was near elevator and it's use throughout the night woke me. Also, the workout area needs to be updated. But my overall stay was excellent. The rooms were large and kept clean. And the staff was very helpful. Also, the location is excellent. "

"Great value hotel at the airport, beds are comfortable and room size is more than adequate. Bathroom could use refurbishing but overall a fine stay."