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"The shower struggled to give out constant hot water. One minute warm the next cold!! The hotel is in need of much upgrading"

"The meal and room were ideal for our overnight stay during our journey."

"Paid for beach view room had a lovely clean room and a better sea view then I thought we would get, staff were so helpful and friendly will definitely be coming back. Thank you "

"Amazing place in beautiful location. Friendly staff and lovely room. Excellent facilities and very comfy bed. Location spectacular. Well done! Absolutely beautiful back!"

"Hotel close to pedestrian crossing to promenade and beach. Bar/restaurant very good. Lovely single room with a double size bed. Easy access to room via lift and through fire doors. Staff and especially Reception Staff were absolutely lovely. "

"We paid extra for a gold room with a sea view, unfortunately it meant we could hear all the evening entertainment in the pub below which went on till late. (We heard every word through the microphone, including bingo and karaoke singing) Unfortunately the hotel staff couldn't do anything about, although they did try. Had we paid less and had a smaller room higher up it probably would have been better which is a shame. But it was great to have the beach so close out the front door. "

"When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)"

"Breakfast was excellent, dinner however is a different kettle of fish. To charge £4.00 for 5 onion rings was actually a rip off. Over the two dinners we had in the hotel service was inadequate. Bringing out two dishes separately because one meal wasn’t ready. I’m expecting decent service and pulling the staff off the reception desk to run the and wait table is unprofessional and rediculous."

"Lovely hotel though frustratingly nowhere to put your wash bag in the bathrooms or to sit in front a mirror to do your hair (so many hotels guilty of this). Staff are really great. We had a problem that was immediately resolved. "