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Hotel Imperial

3.0 star property
Comfortable hotel, a short walk to Zócalo de Puebla

Choose dates to view prices

Photo gallery for Hotel Imperial

Exterior
Exterior
Room
Dining
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

Standard Room, 1 Double Bed

Highlights

TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive (Executive Room)

Executive (Executive Room)

Executive (Executive Room)

Highlights

TV
Private bathroom
Rainfall showerhead
Coffee/tea maker
Cable channels
Daily housekeeping
Desk
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Double Beds

Highlights

TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

Standard Room, Multiple Beds

Highlights

TV
Private bathroom
Rainfall showerhead
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
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About the area

Map
4 Oriente Num 212, Puebla, PUE, 72000

Getting around

  • Puebla–Cholula Tourist Train Terminal - 11 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 40 min drive

About this property

Hotel Imperial

Hotel located in Puebla Historic Center
Near Zócalo de Puebla and Puebla Cathedral, Hotel Imperial provides a golf course, an arcade/games room and dry cleaning/laundry services. The on-site restaurant, FRAY PEDRO, offers breakfast, lunch and dinner. Guests can connect to free in-room WiFi.
Other perks include:
  • Breakfast (surcharge), self-parking (surcharge) and a lift
  • A 24-hour front desk, multilingual staff and a porter/bellboy
  • A computer station, a front desk safe and 1 meeting room
Room features
All 60 rooms include comforts such as free WiFi and room service.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • TVs with cable channels
  • Daily housekeeping and phones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Limited on-site parking

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • FRAY PEDRO

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 3 floors

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Imperial Puebla
Imperial Puebla
Hotel Imperial Hotel
Hotel Imperial Puebla
Hotel Imperial Hotel Puebla

Frequently asked questions

Is Hotel Imperial pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Imperial?

Self-parking is available for a fee. Limited spots are available.

What time is check-in at Hotel Imperial?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Hotel Imperial?

Checkout is at 1 PM.

Where is Hotel Imperial located?

Located in Puebla Historic Center, this hotel is within a 5-minute walk of Santa Monica Convent and Museum of Religious Art and Zócalo de Puebla. Puebla Convention Center and Puebla Cathedral are also within 15 minutes. Puebla–Cholula Tourist Train Terminal is 23 minutes by foot.

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Hotel Imperial Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 115 reviews
Rating 8 - Good. 47 out of 115 reviews
Rating 6 - Okay. 37 out of 115 reviews
Rating 4 - Poor. 9 out of 115 reviews
Rating 2 - Terrible. 8 out of 115 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful old building; close to zocalo; everything is worn; beds are hard; towels clean but stained; breakfast is toast.
Stayed 2 nights in Mar 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Helmut

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel súper céntrico. No solo ofrecen un pequeño desayuno sino una botana en la noche.
Stayed 1 night in Jan 2018

8/10 Good

Ruth

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Martin Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

micheline , montréal

Liked: Cleanliness, staff & service, property conditions & facilities

Convivial, très bien situé, personnel serviable

Très agréable, tranquilité garantie, Nancy, la patronne a même réservé un hotel pour moi, acceuil souriant,cadeau lors de mon départ Un beau souvenir!
Stayed 3 nights in Nov 2017

6/10 Okay

Jorge, Ciudad de México

Liked: Cleanliness

En general bien

Es un hotel sencillo, no tiene instalaciones nuevas pero es limpio, suficiente para pasar una noche, su personal es atento pero le falta calidez. El hotel es céntrico y rodeado de tiendas y restaurantes. Recalcó que el hotel cuida la limpieza de sus habitaciones.
Stayed 1 night in Nov 2017

8/10 Good

Feli, Edo de Mexico

Liked: Cleanliness, staff & service, property conditions & facilities

Bueno por estar cerca del centro

Un poco deteriorado el closet con un poco de pintura está bien, esta habitación es caliente
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Su ubicación es excelente
Stayed 2 nights in Oct 2017

8/10 Good

Mar, Estado de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel 3 esstrellas cerca de puebla

Es un hotel economico pero muy bonito, con excelentes condiciones, y un buen personal, basta con llamar a recepcion y lo tienes, ademas sus intalaciones son buenas cuentan con mesa de tennis un mini golf para disfrutar con los peques y un gimnasio para los que disfrutan hacer ejercicio
Stayed 2 nights in Oct 2017

6/10 Okay

cesar, veracruz

Si estuvo bien. Confortable. Comodo. Lo que nos gusto el estacionaiento pequeño . y para obtener luga hay que yegar primero si no ya no hay lugar y acudir a una pencion y se incrementa mas tus gastos
Stayed 1 night in Sep 2017

6/10 Okay

Martha

Liked: Cleanliness
Stayed 1 night in Aug 2017

2/10 Terrible

joel, Denver Co

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointing

The toilet did not work. They came to fix it but it broke the next time we used it. We asked for them to return, but they never did! The hotel has a laundry room, and in the middle was washing clothes a pipe started spewing water onto the electric appliances. Someone could have been electrocuted. The management just doesn't seem to care about building a return business clientele, and I don't care to ever return to this hotel. I'd rather sleep at the bus station than stay here again.
Stayed 1 night in Jul 2017

8/10 Good

Anna Edlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bien

Tiene muy buena ubicación y buen servicio, tiene estacionamiento aunque es algo reducido, el desayuno es solo pan con mermelada D:
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

A nice "no frills" hotel with great location

The other reviews were right---for what I paid, it was a good hotel---very clean, great location, large room. "No frills" is a correct description, but the free breakfast was okay, and I appreciated the safe in the reception area and the ability to leave my bag after I checked out. As far as I could tell, the tap water wasn't purified and they didn't offer bottled water, but no big deal to buy some nearby. Staff seemed indifferent, but helpful when asked. I appreciated being given coffee for the coffeemaker on my second day, but it wasn't there on my first. Might stay there again on my next visit to Puebla.
Stayed 2 nights in Jul 2017

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mantenimiento

Buen servicio, instalaciones limpias y trato amable, sólo falta dar un poco de mantenimientoa las habitaciones del tercer piso, por lo menos a la 306.
Stayed 1 night in Jun 2017

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio, comodo y centrico

Estancia agradable y tranquila

2/10 Terrible

sin comentarios, P

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Malo

Estacionamiento 6 autos.use pension cortineros caidos. no tenia cubre almohadas. Regadera pesima.Y no hubo atencion sobre desayuno incluido por parte de recepcion.No regresaria ahi

10/10 Excellent

ceaar , Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel familiar

Es un hotel muy bien ubicado cerca de Comercio y céntrico

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Estancia agradable muy cerca del centro

Tofo bien atención buena del personal, limpio, seguro solo la entrada al baño esta muy alto el escalón, peligroso para personas mayores, en general muy bien

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

GATO POR LIEBRE

ME DIERON UNA HABITACION DIFERENTE A LA QUE HABIA SOLICITADO PORQUE HICE LA RESERVA PARA DOS HABITACIONES UNA A MI NOMBRE Y OTRA A LA DE OTRA PERSONA, LA DE LA OTRA PERSONA SI ERA LA SOLICITADA PERO LA MIA NADA QUE VER, FEA, INCOMODA.

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

não compensa

péssimo

8/10 Good

RENE JEAN

Liked: Cleanliness, room comfort

Bien situé, près du Zocalo

Bon séjour .

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and funky

I love His hotel. It is funky, and old and comfortable. The room was huge, the tap water is filtered, and it is within walking distance of everywhere. The continental breakfast was good, wih plentiful fresh fruit. Mavoid week ends though, the place is packed with tour buses, and a mad house