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Puerto Plata Village - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Puerto Plata Village - All Inclusive

Pool
Outdoor pool
Exterior
Standard Room
Outdoor dining

Reviews

5.2 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • On private beach
  • Breakfast included
  • Hot tub
  • Pool

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Garden
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Living area

Suite

Highlights

Garden
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 60 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony
Garden
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 35 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds
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About the area

Map
Playa Dorada, Puerto Plata

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Cruise terminal shuttle (surcharge)
  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Altamira Buffet
  • Arenazo Beach Grill
  • Guananico Bar
  • La Pinata
  • Rigoletto

Things to do

  • 2 outdoor pools
  • 5 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Game drive
  • Hot tub
  • Library
  • Mini golf
  • Nightclub
  • Playground
  • Rowing/canoeing
  • Shopping
  • Surfing/bodyboarding

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Playground
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Built in 1996
  • Designated smoking areas (fines apply)
  • Victorian architecture

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Payment types at the property

Important information

Property is also known as

All Inclusive Village
Puerto Plata Village
Puerto Plata Village All Inclusive
Puerto Plata Village All Inclusive Puerto Plata
Village Puerto Plata
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa
Puerto Plata Village Puerto Plata
Puerto Plata Village All Inclusive All-inclusive property
Puerto Plata ge Inclusive
Puerto Plata Village - All Inclusive Puerto Plata
Puerto Plata Village - All Inclusive All-inclusive property

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Puerto Plata Village - All Inclusive Reviews

Reviews

5.2
Rating 10 - Excellent. 47 out of 394 reviews
Rating 8 - Good. 56 out of 394 reviews
Rating 6 - Okay. 81 out of 394 reviews
Rating 4 - Poor. 74 out of 394 reviews
Rating 2 - Terrible. 136 out of 394 reviews

5.6/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

10/10 Excellent

antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love the food and the pool
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude, no hot water, food was scarce and whatever was there was gross, bathrooms were covered in black nasty stuff. Place was filthy and staff kept using the excuse that they stopped caring because they would close in May. Very disappointed and worst place I have ever stayed at. DO NOT WASTE YOUR MONEY.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was awful. The staff was rude and we constantly had to go out of our way for simple things like water. The drinks are served in the SMALLEST cups I’ve ever seen so each drink is basically a shot. The property is dirty and the food is disgusting. There is a small little truck that drives you to the beach but doesn’t always come back so be prepared to walk. They have Italian and Mexican food on alternating nights though it is sold as if there are multiple restaurants. The food is just awful.
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2019

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated

Outdated AC poor Bathroom poor Bed uncomfortable towel old bed sheets dirty
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible desde el servicio al cliente hasta la atencion
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible expierience. Facility was dirty staff was rude. Food was horrible
Stayed 2 nights in Mar 2019

2/10 Terrible

Anonimo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mala comida no hay muchas variedades, avitacion deteriorada
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Our flight was cancelled so we couldn't get there till next day. They gave our rooms away. The rooms they gave us were horrible. My friend's the air conditioner dripped on floor, no hot water in shower also tv didn't work. Mine the tv didn't work, the light above sink didn't work, not enough water pressure to wash my hair and the bathtub was peeling paint. Also a rooster in next yard crowed all night. After complaining our new rooms the next day weren't much better. Mine had no phone, alarm clock and the beds were hard with lumpy pillows. The place was run down. The mini bar they advertised was a rusted mini fridge with 2 bottles of water and did not have shuttle service to/from airport that was also advertised. This was the most horrible place i ever stayed. The only good thing about it was 2 bartenders that were fun. They made this trip not a complete loss.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Our flight was delayed a day they gave our rooms away, the first rooms they gave us my friend's air conditioner dripped on floor, didn't have hot water & tv didn't work, mine the shower didn't have enough water pressure to wash my hair, the paint on tub was peeling, the light above mirror didn't work, my tv didn't work, the beds were hard with lumpy pillows & a rooster crowed all night. Different rooms next day but not much better. The place was run down, the mini bar was a rusted mini fridge with 2 bottles of water & there is no shuttle service that they advertised. This was the WORST place I've ever been! Oh & no phone or alarm clock either, my bottom legs are all bit up so probably had bed bugs or flees.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2019

8/10 Good

Orlando Luis

Liked: Staff & service, property conditions & facilities

Comentario de mí estadía.

Todo muy bien para ser un hotel 3 estrellas, la estadía y la atención de los empleados fue excelente, solo a las habitaciones hay que darle un poco más de comodidad, las camas hay que cambiarlas o repararlas. gracias.
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
The survice was bad no towels peoples was rude the food was bad
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Properly shall be closed and renovated. True potentials to be a great family resort, but obviously management is not caring. i was checked in to a room with hair all over the place, a dead bug on the window sill, the faucet on bathroom sink with toothpast and spit all over, a boxed TV, no lugagge cart and hangers from prior guest. I called the front desk and the lady who answered the phone was not very customer service oriented, she was chewing while talking to me. i was then moved to a different room (yes paid additional money for the upsell) which was bigger and had a plasma tv 1 king bed (it was 3 of us), old and dingy furniture. i was offered an additional bed which was delivered by two very nice house person, but my son refused to sleep in that bed. the base was corroted and the mattress was extremely dirty. the towel rod was held with black electric tape, a huge leak under the sink that was never fixed during my 3 night stay. my mirrors were never wiped down (they were already dirty from prior guest), the phone did not work. I couldn't do much because I was the for medical reasons. never used any of the resort amenities.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old and run down The villas are disgusting The food was less then desirable Too many locals from Thursday to Monday on resort which leaves the food Being local for those days No towels or facecloths in rooms and when you did get towels they picked them up at 7 am and you were lucky to have back by 5pm I can keep going if you like but would not recommend this place to even my worst enemy
Stayed 8 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness

Puerto playa village 2019

Great location. Work in progress. Not too much selection.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great food and great staff. Would stay here again.
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ei enään ikinä.

Huone aivan järkyttävä. Vanha ja kämäinen. Huone haisi ja suihku ei edes toiminut. Olin varannut yhden yön lisää mutta peruin senkin onneksi.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
C EST NUL cet hotel n'en a plus pour longtemps , pas d'entretien donc déradation totale de plus le buffet , une cata , en dessous de tout il ne devrait plus faire partie de vos référence sans dégrader également votre site
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big disapointment not at all like pictured have to take shuttle to beach food lousy shower dirty lost pwr 2x left early and went to different resort would not recomend
Stayed 7 nights in Jan 2019

6/10 Okay

Ediltrudy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018