This hotel is extremely disappointing. Many of the positive reviews appear questionable, and based on my experience, they do not reflect reality. The food quality is very poor, and during my stay I personally observed numerous sanitation and cleanliness issues that would raise serious health concerns. I am honestly surprised more guests are not reporting illness. Overall cleanliness is lacking, and customer service is consistently poor.
Additionally, I had a troubling experience with staff honesty. I asked the front desk to help arrange transportation to the airport. I was initially told it would be $40 per person, which felt excessive, but as I was traveling alone with two children and needed a reliable ride, I agreed. The next day, I asked a different front desk employee for clarification and was told the total cost was $40 for the ride, not per person. This inconsistency strongly suggests the initial quote was misleading and raises concerns about staff integrity.
To make matters worse, a personal item went missing from my room. My phone charger port disappeared after housekeeping serviced the room. I am certain it was there before cleaning, as my phone was charging when I left. The cord had been moved under the TV, but the port was gone. While the item itself is inexpensive, that is not the point. When personal belongings go missing, it creates a feeling of insecurity and distrust. Housekeeping denied moving anything and offered a replacement charger, which I accepted ou
