"I am writing to express my dissatisfaction with my recent stay and to request a partial refund due to a significant issue that affected our experience.
During almost our entire stay, we were not provided with working room keys. Every time we needed to enter our room, we had to go to the front desk and ask a staff member to unlock the door. This was inconvenient and time-consuming, especially when we had to wait 10–15 minutes for assistance or return to the front desk because no one arrived to open the room.
We finally received room keys at approximately 11:00 PM on the night before our departure, and only after we repeatedly contacted staff regarding the issue. Had we not continued following up, it appears we would not have received keys at all during our stay.
Access to a guest room is a basic service that should be provided from check-in. Unfortunately, the lack of room keys throughout nearly our entire stay caused unnecessary inconvenience and negatively impacted our experience.
Because we did not receive the level of service reasonably expected and advertised, I respectfully request a partial refund for the inconvenience caused.
Thank you for your time and consideration. I look forward to your response."
"Front desk girl was very helpful. They text me soon after I entered my room to make sure everything was as it should be.
Only thing id suggest is more lights in their parking areas. It was a bit dark and being alone was a little scary. Had to walk around budding to enter in."
"Hotel was away from 95 which made it quiet for sleeping. Room was nice, clean and check in and out very easy. Good breakfast in the morning. Would stay again!!"
Hotels near other Quail Creek Sporting Ranch attractions
Arnold's Wildlife Rehabilitation Center
4.0/5 (1 review)
Explore the great outdoors at Arnold's Wildlife Rehabilitation Center, a lovely green space in Okeechobee. Discover the area's cafes or seek out the fishing spots.
Explore the lovely green spaces of Pinelands Preserve and enjoy the golf courses in Fort Pierce. Visit the shops and top-notch restaurants in this culturally rich area.
Explore the great outdoors at Taylor Creek Stormwater Treatment Area, a lovely green space in Okeechobee. Stroll along the lakeside or seek out the fishing spots.
Explore the great outdoors at MacWilliam Park, a lovely green space in Vero Beach. Amble around this family-friendly area's beautiful beaches or seek out the golf courses.
What's the area like around Quail Creek Sporting Ranch?
Quail Creek Sporting Ranch is located in Okeechobee. Travellers like the surrounding area for its lakeside setting. Okeechobee is home to 140 hotels and other accommodation options, so you can find something that's perfect for your stay.
If I need to cancel the hotel reservation for my stay near Quail Creek Sporting Ranch, will I receive a refund?
Yes! Most room reservations are fully refundable if cancelled before the hotel's cancellation deadline, which is usually within 24-48 hours of your check-in date. If your reservation is non-refundable, you might still have the option to cancel and get a refund within 24 hours of booking. Add dates, click "Search", then you can filter by "fully refundable" to review the best options available near Quail Creek Sporting Ranch.