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"Everything was perfect"

"This is a total scam. To start with, this is not a hotel as advertised. This is a multiple occupancy house. The condition of the propert is deplorable. The smell of the room is unbearable, as if an animal has died and rotted in it. Upon arrival, I found the sink cracked and leaking on the bathroom floor flooding it. The so called emergency number was only operated till 5 pm only. I sent a message on their WhatsApp group as advised but the answer came the following day. I was so much disguated even to sit on the bed or touch any surface in the room, so I just took my stuff and left. I contacted Hotels to ask them to cancel my booking as this was not what was advertised for on their website, however the propty refused to refund me , even thoug that they clearly knew that I didn’t stay for an hour even as this room is not suitable to accommodate animals let alone guests. It's a shame that Hotels advertise for such scammers "