"Our New Year stay at this resort was unfortunately below expectations. Despite some positives, several fundamental aspects of the experience were disappointing:
1. The accommodation feels tired, with dated rooms and bathrooms that would benefit greatly from refurbishment.
2. Room lighting and switches are unintuitive, making simple tasks more frustrating than they should be.
Ventilation at night is poor. With the ceiling fan not aligned over the bed, the room felt stuffy unless windows were opened — which then led to mosquito issues.
3. The resort is very built-up, and the fenced-off lakefront prevents wildlife from moving freely around the property, which removes much of the authentic Lake Naivasha feel.
4. Food on the full-board plan was repetitive and uninspired. The New Year’s Eve buffet, in particular, was surprisingly underwhelming.
5. Extra charges for specialty coffees at breakfast felt unnecessary and detracted from the experience.
What stood out positively
1. Excellent service from the staff, especially Matilda and Tabitha in the F&B team, and the front office staff, who were consistently courteous and attentive.
2. Well-located property with easy access around Naivasha.
3. Nicely maintained gardens and outdoor spaces.
4. A very well-executed New Year’s Eve fireworks display.
5. A good range of activities for children, making it suitable for families in that regard."
Take a campus tour or just explore the area of Kenya Wildlife Service Training Institute during your trip to Naivasha. While you're in the area, stroll along the lakeside.
You can find the perfect gifts to bring home at Buffalo Mall Naivasha during your stay in Naivasha. While you're in the area, stroll along the lakeside.
If you're planning to come to the area to visit Ragia Waterfalls, take some time to see the rest of the sights while you're in town. If you're looking for a convenient place to stay, you could search for properties close to public transport so it's easy to get around.
If I need to cancel the hotel reservation for my stay near Ragia Waterfalls, will I receive a refund?
Yes, the majority of hotel bookings are fully refundable as long as you cancel before the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of the scheduled arrival. If you booked a non-refundable reservation, it might still be possible to cancel it and get a refund within a 24-hour period of your booking. Enter dates in and click on "Search", then filter by "fully refundable" to get the top deals on offer near Ragia Waterfalls.