"The hotel itself was very nice. The property was clean, well-maintained, and the room was comfortable and exactly what I expected. Overall, my stay was pleasant.
Unfortunately, the checkout experience was extremely frustrating. When I checked out, I simply asked for a receipt and was told “absolutely not” because I had booked through a third party rather than directly through Marriott. I had never encountered this before, but I assumed perhaps the policy had changed and left it alone.
Later that morning, I logged into Hotels.com, where I had made the reservation, and their website clearly stated that if payment was made at the property, the receipt must be obtained from the hotel. Since I needed the receipt for reimbursement from my employer, I began trying to get one.
I called the hotel and was told a receipt could be emailed to me. What I received was only my parking receipt. I called a second time and was told the correct receipt was being sent to my email. After waiting several hours and receiving nothing, I called back again and was then informed that the receipt could not be emailed after all, meaning I had to drive back to the hotel to obtain a paper copy.
What makes this especially frustrating is that getting a receipt was my original request at checkout, and I was told it wasn’t possible. Yet in the end, I was able to get a receipt—it just required multiple phone calls and an unnecessary trip back to the property."
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