2/10 - Tồi
Jen
07/05/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very disappointing and traumatic experience at Regency Copacabana.
The hotel looks NOTHING like the photos advertised online. The images are misleading and completely different from the reality. We arrived exhausted with my daughter and were given a room in terrible and unsanitary conditions.
The room had no proper sheets, the bed was dirty, there was no blanket, the bathroom had no running water, and the toilet did not even have a seat cover. On top of that, there were insects/animals in the room, and the mattress appeared to have mites or serious hygiene problems. The moment we laid down, our skin started burning and itching immediately from the dirt and lack of cleanliness.
We spent the entire night uncomfortable and distressed until 6:00 AM, when we finally had to go downstairs and demand another room because it was impossible to stay there any longer.
What is most upsetting is not only the terrible condition of the hotel, but also the way they responded afterward — denying the situation and refusing accountability. A “basic room” should still meet minimum hygiene and safety standards. Cleanliness and water are not luxuries.
I absolutely do NOT recommend this hotel to anyone, especially families with children. This experience caused stress, discomfort, and emotional distress during what was supposed to be a vacation.
Jen
Lưu trú 1 đêm vào Tháng 5, 2026
