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"Clean room and staff"

"Everything was just as advertised, very clean with everything we needed. Printed list for everything we needed. Including restaurant recommendation which was spot on."

"Everything was great! kind staff!"

"It was very sad to see hotels gouge their prices like this one. To make it worse, the room was very dirty. How hard it is to use a cleaning rag to remove some of the grime? I’ve never encountered a hotel requiring a $100 CASH deposit. Oh and I forgot to mention the roach. "

"Muy cerca del consulado y precios accesibles "

"Double charged me- room was smoky- bedroom furniture broken- pool disgusting- linnens dirty"

"The hotel is better than expected. The staff was all so friendly and helpful. We stayed 4 nights and enjoyed every day. The rooms were we stayed with queen beds at the Mission building were all recently redone and were very nice , with great air, microwave, frig, coffee pot, bed, and fixtures. The lobby was very nice with an ice machine, TV, snacks, setting, pool, and desert essentials and great maps."

"First the man at the front desk said that my reservation was canceled by Expedia and to call Expedia. The phone numbers that I found for Expedia customer service were wrong, one was a company that does adult chat lines. Then the front desk said that the manager of the hotel canceled my reservation because they had issues with several of their rooms. I was NOT notified of this prior to my arrival. Then the front desk finds me a room which was disgusting, no pillow cases for the old worn stained pillows, one of the beds was not clean with hair on the sheets, all counters were dirty, and there was pink and gray/black MOLD on the door frame of the bathroom! I had no where else to go, all hotels were booked due to the BTS concert. The light outside of my room was not working so I didn’t feel safe opening my door or leaving my luggage in the room. I came for the BTS concert and all I could do was cry because I had no where else to go. It was a horrible experience and I am requesting a refund because it was not worthy of the $500 I paid for it. It was beyond disappointing. Please respond."

"It was a very nice hotel, especially BTS was staying at this hotel while we were there. Unfortunately we could not stay 2 nights, due to such high demeand for hotels at that time."